Help & FAQs

Find the answers you need to the questions you have – anytime.
When you have questions about your South Carolina Federal Credit Union accounts or our products and services, start here. We compiled the questions we receive most frequently from members so you can quickly find valuable information. If you need more assistance, please contact us. We are always happy to help.

You can also access several self-service forms to take care of business on your own.

Business Credit and Debit Cards

To register your Mastercard®Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard® International Incorporated. Business Debit Card, visit uchooserewards.com and follow the registration steps using the last four digits of the EIN/TIN. If you have already earned points, you will see your totals. Points are posted between the 15th and the 25th of the following month.

Mastercard® Debit cardholders earn 1 uChoose Rewards®Please refer to your Credit Card Agreement for details and limitations on Rewards.point for every $5 on all signature-based transactions. Mastercard® Business Credit cardholders earn 1 uChoose Rewards® point for every $1 on all transactions. Each debit or credit card on the business account will receive points for transactions.

Points can be redeemed at uchooserewards.com for up to 5 years from the date of purchase. 

Business credit card and debit cardholders can redeem points for rewards online by following these steps:
  • Visit uChooserewards.com.
  • Select the “Merchandise” link to view the merchandise catalog.
  • Add the desired merchandise awards to your shopping cart for redemption.
  • Click on the "Proceed to Checkout" button to place your order online.
  • Enter your name, shipping address, and a telephone number, and click "Transmit Order" to submit your order.
  • You will receive a confirmation number after your order has been submitted.

Keep records of your order until you receive your award merchandise. Points can be redeemed for travel awards online or via phone.

Travel awards that can be redeemed through the uChoose Rewards Travel Agency include:
  • Airline tickets
  • Hotel certificates
  • Car certificates
  • Vacation packages
  • Experiences
  • Cruises
Click here to learn more about business insurance available through our wholly-owned subsidiary, South Carolina Federal Insurance Solutions.
Online Banking Video Library
Learn about our Mobile app, Online Banking5All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay. Terms and conditions are available through Online Banking and must be agreed to before use. Mobile Banking products also require a data plan with a wireless provider. South Carolina Federal Credit Union provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates., and more.
Order Checks
When you run low on checks, follow this simple online process to order a new batch.
Financial Assistance
If you are experiencing financial difficulties or worrying about your situation, please reach out to us.
Financial Terms Explained
Understanding the language behind financial transactions and daily money management puts you in control.