Help & Frequently Asked Questions | South Carolina Federal

Find the answers you need to the questions you have – anytime.

When you have questions about your South Carolina Federal Credit Union accounts or our products and services, start here. We compiled the questions we receive most frequently from members so you can quickly find valuable information. If you need more assistance, please contact us. We are always happy to help.

You can also access several self-service forms to take care of business on your own.

Credit Cards

What should I do if my debit or credit card is lost or stolen?

For lost or stolen debit cards, please choose from the following options:

Turn your card off and report it as lost or stolen using Online or Mobile Banking⁹⁹All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay. Terms and conditions are available through Online Banking and must be agreed to before use. Mobile Banking products also require a data plan with a wireless provider. South Carolina Federal Credit Union provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates.. Simply log in, click on "Manage Cards" in Online Banking or "Cards" in Mobile Banking. You may be prompted to call us.
Call Cardholder Services at (800) 472-3272.
Visit a financial center to receive a card instantly issued.

Once your card has been cancelled, a new one will be mailed to you in 7-10 business days. Please check your account to ensure there are no unauthorized transactions.

For lost or stolen credit cards, please choose from the following options:

Turn your card off/on and report it as lost or stolen using Online or Mobile Banking⁹⁹All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay. Terms and conditions are available through Online Banking and must be agreed to before use. Mobile Banking products also require a data plan with a wireless provider. South Carolina Federal Credit Union provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates.. Simply log in, click on "Manage Cards" in Online Banking or "Cards" in Mobile Banking, and follow the prompts to close your credit card and request a new one.
Or for your Mastercard^® Mastercard^® is a registered trademark, and the circles design is a trademark of Mastercard^® International Incorporated.Platinum or Mastercard^® Cash Rewards credit cards, please call (855) 325-0904. For your Mastercard® World credit card, call (855) 510-4594.

Once your card has been cancelled, a new one will be mailed to you in 7-10 business days. Please check your account to ensure there are no unauthorized transactions.

How do I file a card dispute?

For debit card disputes:

Please call (866) 394-1205 during business hours and a dispute expert will help you file a claim.

For credit card disputes, please choose from the following options:

Log into Online Banking⁹⁹All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay. Terms and conditions are available through Online Banking and must be agreed to before use. Mobile Banking products also require a data plan with a wireless provider. South Carolina Federal Credit Union provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates., click on your credit card account, and select "dispute" next to the applicable transaction.
Or to file a claim via phone for your Mastercard^® Mastercard^® is a registered trademark, and the circles design is a trademark of Mastercard^® International Incorporated.Platinum or Mastercard^® Cash Rewards credit cards, please call (855) 325-0904. For your Mastercard^® World credit card, please call (855) 510-4594 to file a claim.
For all other disputes:
Visit a local Financial Center.
Call our Contact Center at (800) 845-0432.

How do I make a credit card payment?

We offer several options to make your credit card payments:

Log in to Online or Mobile Banking⁹⁹All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay. Terms and conditions are available through Online Banking and must be agreed to before use. Mobile Banking products also require a data plan with a wireless provider. South Carolina Federal Credit Union provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates. to transfer a payment.
Mail a payment to us.
Make payments at a financial center through a:
- Personal check
- Certified check or money order
- Cash, or
- Contact us to make a payment by phone.

Payments reflect on your credit card account within 2 business days after the payment has been made.

How do I enroll in eStatements for my credit card?

Log into Online Banking⁵All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay. Terms and conditions are available through Online Banking and must be agreed to before use. Mobile Banking products also require a data plan with a wireless provider. South Carolina Federal Credit Union provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates..
Click on your credit card.
Click on "Statements."
Select the toggle button to turn on paperless statements.

How do I register my debit or credit card for uChoose Rewards?

To register your debit card, visit uChoose RewardsPlease refer to your Credit Card Agreement for details and limitations on Rewards. and follow the registration steps.
To register your credit card, simply click on the uChoose Rewards icon on the credit card page in Online Banking⁹⁹All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay. Terms and conditions are available through Online Banking and must be agreed to before use. Mobile Banking products also require a data plan with a wireless provider. South Carolina Federal Credit Union provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates. and follow the registration steps.

Online Banking Video Library

Learn about our Mobile app, Online Banking⁵All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay. Terms and conditions are available through Online Banking and must be agreed to before use. Mobile Banking products also require a data plan with a wireless provider. South Carolina Federal Credit Union provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates., and more.