Help & Frequently Asked Questions | South Carolina Federal

Find the answers you need to the questions you have – anytime.

When you have questions about your South Carolina Federal Credit Union accounts or our products and services, start here. We compiled the questions we receive most frequently from members so you can quickly find valuable information. If you need more assistance, please contact us. We are always happy to help.

You can also access several self-service forms to take care of business on your own.

Online and Mobile Banking⁹⁹

How do I sign up for Online and Mobile Banking?

To sign up for Online Banking, click on "Login" at the top of the screen, then click on "First Time User", and follow the prompts.

To sign up for Mobile Banking, download the app from the App Store or Google Play by searching for "South Carolina Federal Credit Union." If you already have an Online Banking User ID and password, you can use it to log in. Or, click on "enroll now" to establish a User ID and password.

What happens if I forget my User ID and/or password?

If you forget your User ID and/or password, you can use the "Recover User ID" and/or "Forgot Password" tools located just under the login area. These tools can also help if you become locked out of your account due to too many invalid login attempts.

How do I unlock my account?

If you are unable to access Online Banking, try using the "Forgot Password" tool. You will then be prompted to create a new password. If you are still unable to access Online Banking, we recommend visiting a financial center or contacting us for additional assistance.

How do I change my user ID?

If you are able to log into Online Banking, follow these steps to change your username:

Click on "Settings."
Click on "Profile."
Click on "User ID."
Enter your new User ID.
Confirm your new User ID.
Click "Save."

If you are unable to log into Online Banking but would like to change your user ID, please visit a financial center or contact us.

How do I change my password in Online and Mobile Banking?

To change your password in Online Banking:

Click on "Settings."
Click on "Profile."
Click on "Password."
Enter your current password.
Enter your new password.
Confirm your new password.
Click "Save."

To change your password in Mobile Banking:

Click on "More."
Click on "Change password."
Follow the prompts.

Please note that, for security purposes, you may be prompted to receive a one-time passcode when making this type of change to your account. You can choose to receive the passcode via text message or phone call. Like all passwords, it is important to keep your Online and Mobile Banking¹ password confidential.

Online Banking Video Library

Learn about our Mobile app, Online Banking⁵All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay. Terms and conditions are available through Online Banking and must be agreed to before use. Mobile Banking products also require a data plan with a wireless provider. South Carolina Federal Credit Union provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates., and more.