Help & FAQs

Find the answers you need to the questions you have – anytime.
When you have questions about your South Carolina Federal Credit Union accounts or our products and services, start here. We compiled the questions we receive most frequently from members so you can quickly find valuable information. If you need more assistance, please contact us. We are always happy to help.

Member Information

  • Mortgage (1098): You can find this form inside online banking. Select the Mortgage account, the Statements, and choose the 1098 Tax Form from the drop-down menu.

  • Investment Solutions: If you work with an Investment Solutions Advisor, you can find your tax form in your online account.

  • Savings dividends (1099 INT): You can find this inside Online Banking. Just open Savings, then Online Statements to find your tax document.

  • If you are enrolled in e-statements, it will not be mailed to you.

  • You will only be issued this form if you received dividends over $10.

  • 1099R, 1099Q, and 5498 statements are mailed to members.

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If you forget your password, you can use the Forgotten Password Tool located just under the log-in area. This tool can also help you should your account be locked out due to too many invalid login attempts.

If you forget your User ID, please call our Contact Center (800-845-0432) for assistance.

Your account number can be found by clicking on the corresponding account in Online Banking, then select "Account Information".

Login to Online Banking to set up a text alert.  When you text "BAL" to 898265, we will reply with a message containing the balances of all your checking, savings and any other accounts.

Financial Assistance
If you are experiencing financial difficulties or worrying about your situation, please reach out to us.
Order Checks
When you run low on checks, follow this simple online process to order a new batch.
Financial Terms Explained
Understanding the language behind financial transactions and daily money management puts you in control.