Help & FAQs

Find the answers you need to the questions you have – anytime.
When you have questions about your South Carolina Federal Credit Union accounts or our products and services, start here. We compiled the questions we receive most frequently from members so you can quickly find valuable information. If you need more assistance, please contact us. We are always happy to help.

FAQ results for "outside the us"

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How do I open an account?
You can open an account by visiting a financial center, calling (800) 845-0432, or online.

To view Checking account options and learn more, click here. 
To view Savings account options and learn more, click here. 

Required documents:
  • A valid driver's license or government-issued photo ID
  • U.S. Social Security Number
  • Credit/debit card to fund the account 
You must be a U.S. citizen or a U.S. resident alien.

The following accounts require personal attention, specific documentation and are not opened online: Trust, Individual Retirement Accounts (IRAs), estate accounts, business accounts, teen accounts and Kids Savings accounts. Please visit a financial center for assistance with these accounts. 

 
How do I make a credit card payment?

We offer several options to make your credit card payments:

  • Log into Online Banking to transfer a payment.

  • Mail a payment to us.

  • Make payments at a financial center through a:

    • Cash advance

    • Personal check

    • Certified check or money order

    • Cash, or

  • Contact us to make a payment by phone.

Payments reflect on your credit card account within 2 business days after the payment has been made. mobileSouth Carolina Federal Credit Union provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates.

How do I order checks for my account?
If this is your first time placing an order for checks, please give us a call at (800) 845-0432. 
If this is not your first time ordering checks, follow these steps:
  • Log into Online Banking.
  • Click on one of your accounts. 
  • Click on "More Actions."
  • Click on "Order Checks."
  • Click "Continue."
  • Follow the remaining steps. 
What are my deposit options?
  • Download the Direct deposit form here (PDF).
  • Remote deposit via Mobile Banking.*
  • Visit a financial center during business hours or through the night drop deposit box on the side of every financial center building.
  • Deposit at any South Carolina Federal ATM.
  • Mail it to us (please include your account number) at:
    South Carolina Federal Credit Union
    PO Box 190012
    North Charleston SC 29419-9012
  • Phone transfer - call (800)845-0432 and make a money transfer through ACI Payments, Inc.
  • Bank-to-bank wire transfer.
How do I close my account? 
If you wish to close your account, we ask that you stop by any financial center location or Contact Us.

Please be advised, your account cannot be closed if you have an open credit card and/or loan with a balance. If the credit card and/or loan are paid in full, but still open, you will still need to sign documents to close those accounts.

South Carolina Federal designs its products and services to stay one step ahead of members’ needs. If you plan to close your account due to relocation, please keep in mind that we offer 24/7 access to your accounts via Online Banking, Phone Banking, Mobile Banking*, Text Banking and mobile apps.

How do I request a check copy?

Copies of cleared checks are available for up to 7 years from the date they are posted to your account.

To obtain a check copy through Online Banking:

  • Log into your account through the homepage.

  • Under the “Account Access” tab choose “View Transaction History”.

  • If the check number appears in the “History” click on the blue hyperlinked check number; an image of the check will appear.

  • Checks are maintained through online banking 6 months after the cleared date.


Use our Secure Chat feature to complete your request:

  • Please log into Online Banking and click on the “Secure Chat” link for a live chat with one of our representatives.

  • For check copies beyond 6 months visit a local financial center or Contact Us.

Financial Assistance
If you are experiencing financial difficulties or worrying about your situation, please reach out to us.
Order Checks
When you run low on checks, follow this simple online process to order a new batch.
Financial Terms Explained
Understanding the language behind financial transactions and daily money management puts you in control.